CANOPY · CUSTOMER SUPPORT
The AI is handling ordinary customer problems. Your attention is saved for the few choices that change how your company behaves.
Your current policy says “no refund after 14 days.” In 17 similar conversations, agents offered prorated credit. In 23, they escalated. Until you decide, the AI is doing the safe thing: asking a specialist.
Concept 01: an “operating ritual.” The product stays mostly invisible and surfaces one clear decision at a time.
Start with patterns, traces and evidence—not a dashboard of agent settings.
New pattern · response draft is grounded in the current API guide.
Historical practice conflicts with the written policy.
Stable in 14 languages · 98% evidence coverage.
The “map” at right is deliberately not a workflow diagram. It is a live relationship between customer problems, proof and the decisions that unlock safer automation.